Information We Collect

Personal Information

When you register for our courses or use our platform, we collect information that helps us provide personalized financial education. This includes your name, email address, phone number, and educational background. We also gather information about your financial learning goals and experience level to recommend appropriate courses.

Payment information is collected when you enroll in paid courses. However, we don't store your complete credit card details—that's handled securely by our payment processors who comply with PCI DSS standards.

Data Category	Examples	Purpose
Account Information	Name, email, password	Account creation and authentication
Educational Data	Course progress, quiz results, certificates	Track learning progress and issue credentials
Communication Data	Support messages, feedback forms	Provide customer support and improve services
Technical Data	IP address, browser type, device info	Platform optimization and security

Automatically Collected Information

Our platform automatically collects certain technical information to improve your experience. This includes your IP address, browser type, operating system, and how you navigate through our courses. We use cookies and similar technologies to remember your preferences and track your learning progress.

How We Use Your Information

We use your personal information primarily to deliver high-quality financial education. This means creating your student account, tracking your course progress, issuing certificates when you complete programs, and sending you important updates about your courses.

• Providing access to course materials and educational resources
• Tracking your learning progress and maintaining academic records
• Sending course-related communications and updates
• Processing payments for course enrollments
• Providing technical support and customer service
• Improving our educational content and platform functionality
• Sending periodic newsletters about financial education (with your consent)

We may also use aggregated, non-personally identifiable data to understand how students use our platform. This helps us identify which topics are most challenging and where we can improve our teaching methods.

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. However, there are specific situations where we may share your information with trusted partners who help us operate our educational platform.

Legal Requirements

Under Canadian privacy law, we may disclose your information when required by law, such as in response to a court order or legal process. We may also share information if we believe it's necessary to protect the safety of our students or investigate potential fraud.

Business Transfers

If trovianexal were to be acquired by another company or undergo a merger, your educational records would be transferred to the new entity. We would notify you of such changes and ensure your privacy rights remain protected under the new ownership.

Your Rights and Choices

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have specific rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.

How to Exercise Your Rights

To exercise any of these rights, you can log into your account settings or send us an email at privacy@trovianexal.world. We'll respond to your request within 30 days and verify your identity before making any changes to protect your account security.

Data Security and Protection

We take the security of your educational records seriously. Our platform uses industry-standard encryption to protect your data both when it's transmitted and when it's stored on our servers. All sensitive information is encrypted using AES-256 encryption, and our payment processing is secured with SSL certificates.

Our team receives regular security training, and we conduct periodic security audits to identify and address potential vulnerabilities. We also maintain backup systems to ensure your educational progress isn't lost due to technical issues.

Data Retention

We keep your personal information only as long as necessary to provide our educational services and meet our legal obligations. Generally, this means:

• Active accounts: We retain your data while your account is active and you're using our services
• Educational records: Course completion certificates and transcripts are kept for 7 years to support your professional development
• Payment information: Financial records are retained for 7 years as required by Canadian tax and business regulations
• Support communications: Help desk tickets and support emails are kept for 3 years to improve our service quality

After these retention periods, we securely delete your information unless you've specifically requested that we keep your educational records for longer periods.

International Data Transfers

While trovianexal operates primarily in Canada, some of our service providers may process data in other countries. When this happens, we ensure that your information receives the same level of protection it would have in Canada through appropriate safeguards and contractual protections.

We only work with service providers in countries that have been recognized as providing adequate privacy protection or who have agreed to additional privacy safeguards.

Cookies and Tracking Technologies

Our platform uses cookies to enhance your learning experience. These small files help us remember your login status, course preferences, and progress through educational materials. Most cookies we use are essential for the platform to function properly.

You can control cookie settings through your browser, but please note that disabling certain cookies might affect your ability to use some platform features. We also use analytics tools to understand how students interact with our courses, but this data is aggregated and doesn't identify individual users.

Children's Privacy

Our financial education platform is designed for adult learners aged 18 and older. We don't knowingly collect personal information from children under 18. If we discover that we've accidentally collected information from a minor, we'll delete it immediately and notify the parents or guardians.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our services or privacy regulations. When we make significant changes, we'll notify active users by email and post a notice on our platform. The "Last Updated" date at the top of this policy shows when the most recent changes were made.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our platform after policy updates indicates your acceptance of the revised terms.